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    At Vivid we know what it’s like when you aren’t happy with your purchase. If you receive merchandise that you are unhappy with, simply return the item to Vivid Store within 14 working days of purchase in its original condition and we’ll organise a credit or exchange for you. Following the process below will ensure you receive your new item as quickly as possible.

    Option 1 – In store Return
    Within 14 days of purchase, head to any Vivid Store with your items as they were delivered (With the tags still attached) and take along your receipt for an exchange or credit note. Easy!

    Option 2 – Online Return
    Within 14 days of purchase, email us at and request a returns form. We’ll shoot it straight to you, along with the best way to get your replacement items. It’s really that simple.

    Please Note
    Refunds and Exchanges are not available on Sale Items. Any returned sale items will not be accepted by Vivid Store and will be sent back to you. All returns are subject to Store Managers approval, if the items have been worn or damaged your return will not be successful. Shipping and handling costs are not refundable and unfortunately you will be responsible for all returns shipping costs. All a bit confusing? Hit us up at and we’ll be happy to help.

    It is recommended that you use registered post for all returns to insure your delivery for safe return to Vivid Store. If you choose not to insure your return delivery you are responsible for loss or damage to the product during shipping.

    Please allow approximately one week for the processing of your return once received. Your issuing bank may take an additional billing cycle to apply the credit to your card. Due to hygiene reasons, Vivid Store are not able to do any exchanges or refunds on any underwear, swimwear or earrings.